Refund policy

If you wish to return the order to us, you can do so within 14 days of receiving the order. Please inform us by email (hello@alpine-vibes.com) in advance.

Please note that gift cards are non-refundable.

The merchandise must be unopened and packed in its original box.

The return costs are the full responsibility of the customer unless:

• The delivery does not comply with your order
• The item is defective or incomplete

Once your return is received and inspected, we will send you a confirmation email and also notify you of the approval or denial of your refund. 
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a reasonable time frame.